Terms of Sales

Last update: 18.08.2022

These general conditions of Kokoum as a seller and his customers apply to all orders from the Kokoum online store kokoum.com.

Scope of the general conditions

The general conditions apply to all services provided by Kokoum in the online store kokoum.com and are valid when a contract is concluded. Kokoum deliveries, services and offers are made exclusively on the basis of these GTC. By submitting an order to Kokoum, you confirm that you have read these general conditions and that you expressly agree with them.

Conclusion of a contract

All product and price information in the ordering process is subject to confirmation and not binding. Purchase contracts result from the acceptance of your order by Kokoum. The acceptance of the order will be confirmed by e-mail and you are committed thereafter. Delivery concerns will also be communicated to you as soon as possible by e-mail. You confirm with your order that you are aware of the scope and content of your order. Questions in this regard can therefore be clarified with Kokoum in advance.


The delivery of the goods is carried out by the Post office. The delivery time in France is 2 to 5 working days. These details are without warranty. For deliveries abroad, the delivery time depends on the location of the customer. For shipping locations abroad, additional taxes and customs duties may apply at the border, which must always be borne by the customer. If the sender does not provide a correct address or an address where the post office cannot find the person, the return shipping cost charged by the post office should be borne by the customer.

In the event of exceptional unavailability of a specific item, we will inform you as soon as possible by e-mail. In principle, Kokoum reserves the right to make a partial delivery, if this seems to be beneficial for an efficient management of the overall delivery. Of course, in such cases on the next delivery, no additional delivery costs will be charged.


All prices on www.kokoum.com are exclusive of delivery costs. The actual delivery costs are displayed in the shopping cart before the order is completed.

Shipping costs

Calculated on the basis of current postal prices at: http://www.laposte.fr/, the shipping costs include postage as well as the costs inherent in the conditioning and packaging of the articles for sending.

Payment Terms

The following payment options are available: Credit card / bank transfer (prepayment). In case of prepayment by bank transfer, the payment period is usually 7 days. If payment is not received within this period, Kokoum reserves the right to cancel the order and put the merchandise back on sale.

Damaged goods

In the event of an item received damaged, it must be declared to Kokoum within 10 days of receipt.

Maintenance / Handling

Kokoum assumes no responsibility for the wrongdoing of customers during maintenance or handling of the delivered items.


For each order, an amount of the equivalent of 10% of the value of the products will be donated to the association you have chosen, or a tree will be planted, depending on your choice. The amount will be paid monthly to associations. In the event that the customer has not completed the asssociation’s choice form before the order is sent, Kokoum reserves the right to give the donation to one of the 3 associations at random.

Privacy Policy

Kokoum undertakes to treat its customers’ data with care and to comply with the provisions of data protection legislation. No data will be transmitted to third parties. 


Kokoum reserves the right to reuse the email address and phone number specified in the order for its own advertising purposes (newsletters and other information).

Responsibility in general

It is expressly stated that no liability can be invoked against Kokoum for indirect or consequential damages of the customer. In particular, damage resulting from accidents, resulting from the handling of material (bags, etc.), etc., are customer’s responsibility.

Change of general conditions

Kokoum expressly reserves the right to unilaterally modify these general conditions at any time and without notice.

Applicable law / Place of jurisdiction

In all cases, the relations between you and Kokoum are governed by France law in accordance with the provisions of the Code penal and the French Civil Code. The place of jurisdiction is France. The application of the provisions of the Vienna Sales Convention “United Nations Convention on Contracts for the International Sale of Goods” applies for international shipments

Intellectual property

All drawings, images, photographs, audiovisual, sound or other media content integrated into this website are the exclusive property of Kokoum. 

These elements represent intellectual works protected by copyright.

All of the illustrations on this site may not be duplicated or used without the written permission of Kokoum.

Violation of this prohibition subjects its author to the penalties provided for by the Intellectual Property Code for infringement of copyright, trademark law, design law, but also to the penalties provided for by the Civil Code under ordinary civil liability.